Return

Return Policy

At KnoxOxy, we are committed to providing a satisfying shopping experience. If you're not entirely happy with your purchase, you can return your product in accordance with our return policy. Please read the information below carefully to understand how to proceed.

  1. Return Conditions

We accept returns under the following conditions:

  • Products must be returned within 30 days from the date you received your order.

  • The product must be in its original condition, unused, unwashed, and in its original packaging.

  • Custom or made-to-order products cannot be returned, unless defective.

  • Returned items must be accompanied by proof of purchase or your receipt.

  1. Return Process

If you wish to return a product, please follow these steps:

  • Contact our customer service at info@knoxoxy.com to notify us of your intention to return the item. Please include your order number, the product in question, and the reason for the return.

  • We will provide you with a return form to complete and instructions on how to send the product back to us.

  • Once your return request is approved, you will need to ship the item to the address provided by our team. Please keep the tracking number for your shipment.

  • Return shipping costs are the responsibility of the customer, unless there was an error on our part (defective product, incorrect order, etc.).

  1. Refunds

Once the product is returned and inspected, we will process a refund to the original payment method used during the purchase. Refunds will be processed within 5 to 10 business days after we receive the returned item.

Please note that shipping fees are non-refundable unless the returned product is defective or we made an error with the order.

  1. Exchanges

If you'd like to exchange an item for a different size, colour, or model, we recommend placing a new order for the desired product. You can then return the initial item in accordance with our return policy for a refund.

  1. Non-returnable Products

Some products are non-returnable, including but not limited to:

  • Opened or used products (e.g., personal care products, health or wellness products).

  • Gift cards or any other product specifically marked as non-returnable on our website.

  1. Defective Products

If you receive a defective or damaged product, please inform us immediately at info@knoxoxy.com with photos of the visible defects. We are committed to offering you a discount, exchange, or refund for any defective product, based on your preference.

  1. Exceptions

We reserve the right to refuse a return if the conditions above are not met, including if the item has been used, damaged, or returned after the 30-day period.

  1. Contact Us

For any questions regarding our return policy or to initiate a return, please contact us at:
Email: info@knoxoxy.com

We appreciate your trust and hope you are satisfied with your purchase from KnoxOxy!